2019 192 Volvo XC40 Diesel Momentum Manual

Just collected my Renault from here. Delt with both Ryan and Derek. Great service, great prices, very friendly to deal with and car was ready to go when I arrived. Could not fault them. So Far so Good.

I recently had an extremely disappointing experience with R Neary Motors. I put a deposit down on a 132-D-7727 Ford Focus, with Derek the salesman, who assured me the car would be ready in three days. Unfortunately, that promise was never fulfilled. The car was consistently not ready, and communication from Derek was sporadic at best. Each time I managed to get in touch, I was given the same excuse that the car would be ready the following day, which never happened. After several days without a car, they provided me with a temporary vehicle 171-D-22010, but only after I was required to pay the full amount. The lack of communication continued, and I found myself having to constantly chase them for updates. After 11 days of this frustrating back-and-forth, I requested a refund. Ryan Neary was exceptionally rude and unprofessional during this process. I did not receive my refund easily and it took over 5 days of chasing him to receive it. In my experience, both Derek and Ryan were highly unprofessional, uncommunicative, and misleading. If you are considering doing business with Ryan Neary Motors, I strongly advise you to reconsider. There are numerous negative reviews online that reflect similar experiences. Save yourself the trouble and avoid this dealership if possible.

First off, I came across R Neary Motors via DoneDeal mid november 2023, which was my first mistake, as you won't find Google reviews for this dealership. What I have to say next is a warning to potential customers. I saw a car I liked on DoneDeal, and because it was local, I decided to pay a visit. I took it for a test drive and was happy with the car. From this point on, the experience was a disaster. As a business, they fail at the most basic level of customer service and should not be selling cars. After deciding to purchase the car and dealing with what appeared to be the only sales representative, Derek, I went to their office to finalize the purchase. I secured the car with a €500 deposit. Derek took out what can only be described as a scrapbook, wrote down “€500 deposit taken,” but failed to provide a receipt—strange! He also assured me that a full service would be done before the car was handed over. Additionally, he mentioned that an NCT would be carried out, even though the car already had an NCT valid until 2026—another red flag! At the time, I thought this was odd but didn’t realize it was the first of many lies. The car was delivered to my house on Friday. However, by Saturday, it had broken down and had to be returned—so much for the promised service! Another lie. A week later, the car was returned to me. By now, red flags were everywhere. Christmas came and went, and by January, after still not receiving the logbook, I called R Neary Motors. On the call, Derek claimed—quite conveniently—that he was just at that very moment putting pen to paper to complete the paperwork for my car. Coincidence? Suspicious? After doing some research, I found out that if you have proof of payment, you can tax a car without the logbook. So, I went to my local tax office, only to discover that R Neary Motors did not even own my car! I called Derek. He acted outraged and promised that if I didn’t have the logbook in my hand by Wednesday (five days from our call), he would give me a full refund. Strange, considering that the change of ownership is processed online instantly! At this point, I realized the mistake I had made buying from R Neary Motors, especially after reading other online reviews about them. I now realised that communication with that meant more lies. I called the tax office again, and they advised me that my best option was to fill out a Declaration of Ownership form. This process involved: 1. Finding my local Peace Commissioner to declare that my purchase was legal by signing and stamping the form. 2. Finding a willing dealership to verify that the registration and VIN number matched, then also sign and stamp the form. 3. Sending everything to the motor tax office to take legal possession of a car I had purchased two months prior. This entire process took nearly 10 days, and during that time, R Neary Motors had done absolutely nothing to transfer ownership. No surprise here. So, before you buy a car, ask yourself: is this the experience you want? Do yourself a favor—go elsewhere!