2023 231 Ford Focus 1.0 ST-Line Manual

Just collected my Renault from here. Delt with both Ryan and Derek. Great service, great prices, very friendly to deal with and car was ready to go when I arrived. Could not fault them. So Far so Good.

I recently had an extremely disappointing experience with R Neary Motors. I put a deposit down on a 132-D-7727 Ford Focus, with Derek the salesman, who assured me the car would be ready in three days. Unfortunately, that promise was never fulfilled. The car was consistently not ready, and communication from Derek was sporadic at best. Each time I managed to get in touch, I was given the same excuse that the car would be ready the following day, which never happened. After several days without a car, they provided me with a temporary vehicle 171-D-22010, but only after I was required to pay the full amount. The lack of communication continued, and I found myself having to constantly chase them for updates. After 11 days of this frustrating back-and-forth, I requested a refund. Ryan Neary was exceptionally rude and unprofessional during this process. I did not receive my refund easily and it took over 5 days of chasing him to receive it. In my experience, both Derek and Ryan were highly unprofessional, uncommunicative, and misleading. If you are considering doing business with Ryan Neary Motors, I strongly advise you to reconsider. There are numerous negative reviews online that reflect similar experiences. Save yourself the trouble and avoid this dealership if possible.

Well it's my turn to leave an honest review. Since my last review was too good and too fast I had to delete it. Everything is fine until they get your money, after that everything just goes to hell. The story starts with us wanting the exact same car, we bought a BMW 530e from another dealer a few years ago and wanted a second car exactly like it. We found it at this dealership (OMG why didn't we just wait for a reliable dealer to find us this car). And like I said everything is fine and fast until they get their first cash in hand. We looked at the car on a Sunday, applied for financing, got approved on Thursday and got the car on Saturday. Amazing right? Nope! I thought we were going to go to the office, sign papers and leave a deposit (like the last dealership) but nope! Ryan said the car would be delivered and a reliable driver would pick up the money. Wow, what service! Nope! The driver counted the money in front of us and did not give ANY papers, documents, logbook or even a receipt. The guy just took 8000 euros, put it in his pocket and drove away. We did not even have time to say anything or understand what was happening. You need some kind of guarantee that you took 8000 euros. Agree, this is a lot of money. So that you understand, we are from another country and did not quite understand whether this is right or not. We received the financing documents in three days. Then everything goes very interesting ... It turns out that "NCT was handed over", they indicate this in every ad, they did not hand it over. Ryan blamed one of the employees. He promised to pay us NCT at our place of residence (Cavan). To get it, I had to ask him to do this almost every day for two weeks. He lied. The car documents did not arrive for a long time and I asked Ryan again what was going on. He said to wait, it's normal. We waited a long time, drove all this time without a tax disc and car documents. He lied, blamed it on some girl from the office and everything else. You see, we bought the car on November 11, received the documents on February 2. And after I told him that I hired a translator and ordered a lawyer and warned the financial company that financed us that we would file a lawsuit to return the car and terminate the contract for failure to fulfill obligations. We pay a lot of money and do not receive anything confirming that this is our car. And lo and behold, after that Ryan started doing something and not lying, promised that we would have the documents within a week and he would compensate me for the costs of the translator and lawyer and the road tax (how generous), but no. I asked him to just pay the road tax and forget this story. And now, today is February 22. Let me remind you that we registered the car on November 11. The road tax was not paid, Ryan lied three times that he did it, and again blamed the girl from the office. Funny. he reminds how many cars he sold, that he is a businessman, calls us "my friend, wonderful family" it does not work! when you buy a car, you want to be treated with minimal maintenance. dealing with this garage is not maintenance, but a bunch of nerves, problems. I am very sorry that the guys do not understand how terrible it is. with such an approach they should be blacklisted. and I am very interested in who is that girl from the office who is always to blame 😂