BMW 1 Series 118i M Sport

Great experience, highly professional. I purchased a second hand BMW at Joe Duffy Charlestown (off M50) in 2016 and have had it serviced there since, the cost has not been as expensive as I would have been led to believe. The car is a 2013 '3 series' with zero issues until recently when the timing chain failed and a major engine rebuild was required. Although the car is over eleven years old Joe Duffy Motors made a case, on a goodwill basis, to BMW who agreed to provide the parts free and cover eighty percent of labour costs. I've just got the car back and am delighted with everything. When I initially emailed the garage with the problem, Bobby phoned back within an hour, explained the process and felt confident that they would get most of the costs covered. Bobby phoned me regularly during the whole process, keeping me updated and delivered as promised. My experience has been great with them and Bobby took the time to sit with me in the car and bring me through all the display information on the cars computer when returning the car, answering all my many questions. Fingers crossed the car now keeps running ! thank you

Absolutely brilliant experience dealing with all the staff. Very friendly and did an excellent job on my 310GS. I asked them to give me an overview of my motorbike and they printout something I wasn't aware of and for that I'm grateful. I will definitely be back.

I didn’t come to this with high expectations but I had a pleasant professional experience. My sales person was not pushy - not condescending and knew his product well. The negotiation was professional and constructive and the handover was fine too.