BMW 3 Series 330e M Sport Touring

I recently bought a new BMW 5 Series, and my experience was fantastic thanks to Carrie and Amanda. Carrie was incredibly professional, made the entire process smooth and stress-free. Amanda made the finance process quick and easy, walking me through every step. Dealing with both of them was a pleasure, and I couldn't be happier with my purchase! Highly recommend this team for anyone looking for a great car-buying experience.

I was having my NCT test in February so I went there for an early service and a pre NCT checkup ( which cost me) 2 days later me car fails it’s NCT. With a note glued to me window saying “Failed Dangerous” How did this happen ? Why if I paid for the pre-check did this happen & I never got recompensed for this. So I book in to get the issues fixed. It’s Going to cost me €2600. (There was a discussion about a discount in the initial conversation but when it came to paying there wasn’t one ) I collected my car yesterday afternoon and got home, went to go to the shops an hour later and on my screen is…. Rear right tyre at 0% inflation. I tried to pump it up but the nozzle seems different to the other tyres on the car & the air pump didn’t fit it. I can’t go to work now and beat the traffic I’ve to go straight to Joe Duffy’s and be late for work. I’m absolutely livid ! I forked up a lot of money to “Professionals” to make sure it’s done right and it can pass the NCT. ( Not confident it will now ) I’m now taking more time off work and as it’s my own business I’m loosing more money due to your incompetence ! This all could have been avoided if a proper paid for pre check back in February happened. I’ve bought my last 2 cars there and have had all my services done there. Am I going to continue doing this ???? Don’t think so !!!! When I was there getting the cost for the work to be done, a gentleman beside me was giving out about a similar issue in relation to lack of competence. Seems I’m not alone with my disappointment.

Joe Duffy car depreciates by 10k in 10 weeks and that is by their own valuation. Purchased a BMW 5 Series from Joe Duffy on December 5, 2024, for €48,000. While there was nothing wrong with the car itself, I quickly realised it wasn’t the right fit for me. On February 21, 2025, I inquired about trading it in for a Z4 they had listed at €49,000. To my surprise, they offered me just €38,000 for the trade-in, essentially a depreciation of €10,000 in just two and a half months. That equates to a €1,000 loss per week, despite the car being in the same condition with very low additional kilometers. While I understand that dealerships offer less than market value on trade-ins, a €10,000 drop in such a short time feels excessive and unreasonable. This kind of pricing practice raises concerns about fairness, transparency and their ethical values. To find a fair middle ground, I made an offer of €9,000 plus my 5 Series as a trade-in, effectively valuing my car at €40,000. This was still an €8,000 depreciation from what I originally paid, yet my offer was point-blank refused Just looked at reviews on Trustpilot regarding the Joe Duffy Group and I am shocked by the amount of negative reviews they have there. Update/Reply 27/022025 Thank you for your response, but unfortunately, it does little to address my concerns. The issue here is not just about “understanding my concerns” but rather the extremely unreasonable depreciation of €10,000 in just two and a half months—despite the car being in excellent condition with minimal additional mileage. Passing my comments to management is not a solution, nor does it change the fact that your trade-in valuations are unfair and unreasonably low. It is disappointing to see a dealership of your reputation engage in such practices, a form of price gouging, making it clear that customer loyalty and fairness take a back seat to maximizing profit.