BMW 5 Series 520d M Sport Touring

Picked up our new bmw today from Audrey. From the start she was amazing. Very helpful and gave us different options and went through them very well. She was very helpful, polite and had the car ready for us as agreed. Credit to Joe Duffy Bmw

Delighted with the service I received today - the lovely ladies on reception are always a pleasure to deal with and Dom and the rest of the service team are always so good at looking after us. Thanks again!

Great experience, highly professional. I purchased a second hand BMW at Joe Duffy Charlestown (off M50) in 2016 and have had it serviced there since, the cost has not been as expensive as I would have been led to believe. The car is a 2013 '3 series' with zero issues until recently when the timing chain failed and a major engine rebuild was required. Although the car is over eleven years old Joe Duffy Motors made a case, on a goodwill basis, to BMW who agreed to provide the parts free and cover eighty percent of labour costs. I've just got the car back and am delighted with everything. When I initially emailed the garage with the problem, Bobby phoned back within an hour, explained the process and felt confident that they would get most of the costs covered. Bobby phoned me regularly during the whole process, keeping me updated and delivered as promised. My experience has been great with them and Bobby took the time to sit with me in the car and bring me through all the display information on the cars computer when returning the car, answering all my many questions. Fingers crossed the car now keeps running ! thank you