BMW X1 Xdrive18d Sport Auto (12)

Got a my new car off Colin and his team recently, very nice & genuine lads to deal with, in a market full of dealers that just want to make a sale and with false promises & no after sales service these guys are true to their word, knowledgeable, & not pushy. Colin went above and beyond to suit my needs and I will happily do business with him again, I’d also highly reccomend anyone in the market for a vehicle to make the trip to see what they have on offer. Thanks again Colin and see you down the road. ⭐️⭐️⭐️⭐️⭐️

Very quick to take my money. Car had problems but they refused to fix. Left with car needing repair to do it myself.

I purchased a Mazda 6 from Charles Hurst Usedirect in February 2023, and my experience has been deeply disappointing. Within hours of receiving the car, I encountered persistent DPF issues that rendered the vehicle unusable. Despite multiple attempts to seek resolution from the dealership, including calls, emails, and in-person visits, the issues were never properly addressed. I have spent over €5,000 in repairs. The dealership's lack of accountability and unresponsive behavior, including broken promises to call back and long delays, has been unacceptable. I strongly advise potential buyers to proceed with caution when dealing with this company.