Volkswagen T-Roc T-roc Life 1.0 TSI M6F 116HP

Just purchased a ID4 through them and I couldn't recommend enough. Thomas was amazing to deal with and made purchasing and collection completely hassle free and he went above and beyond, would highly recommend to anyone.

Let me share my experience and feedback: Appointment: Good! 😊 Quotation for service: Good!😊 Customer service: Excellent! Delivery time: One day delayed but it's okay! Replacement vehicle: Yes, provided! Satisfaction: Bad 😞😞😞 I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over. I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please. In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.

I have been a loyal customer of Joe Duffy Swords for over 8 years. During this time I have felt that the service was a little overpriced but thought "it's a main dealer". Unfortunately my car recently needed some essential repairs, replace rear shocks, replace rear pads and discs and a new radiator. I was quoted over €2,200 for this work which I felt did not sound like value for money. So, I shopped around and decided to go to a reputable garage recommended by a few people and with excellent google reviews. I was able to get the work done for €1,200 less that what Joe Duffy's quoted who had the cheek to charge me €190 for a diagnostics check ( I had already known about the breaks has recently had it serviced but was told it could wait a couple of months) so that element shouldn't have been included in the diagnostics. I also had an issue with the rear parking sensors which they didn't even bother to check but told me they couldn't find a fault with it, but it still beeps intermittently as soon as you start the engine. I am planning on changing my car this year, but I definitely won't be giving any more business to Joe Duffy's.