Volkswagen T-Roc T-roc R-line 1.5 TSI D7F 150HP

What fantastic service I received from Caimin at jd swords. I'd reviewed other dealers renault, mg and even though the id3 was slightly more expensive Caimin went through everything and convinced me it was the best choice. I'm delighted with my car and the service I received.

Let me share my experience and feedback: Appointment: Good! 😊 Quotation for service: Good!😊 Customer service: Excellent! Delivery time: One day delayed but it's okay! Replacement vehicle: Yes, provided! Satisfaction: Bad 😞😞😞 I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over. I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please. In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.

Would not recommend Joe Duffy VW. I went to look for a certain new car and was told they had none available to test drive. Brian showed me one that was absolutely filthy with dog hairs and McDonald's wrappers as it was being driven by a staff member. When I got the car I wasn't happy with it but I was essentially told the issues I had with it were all in my head. They were not. It was a very firm ride due to sports suspension and 19" inch wheels. He ignored my calls and emails and another staff member told me that changing the wheels or car wouldn't be an option even though Brian said the opposite when trying to sell me the car! I've finally traded it into a different dealership and their customer service has been exceptional. I won't be using Joe Duffy VW again.