I can highly recommend Ken at Car City , I got a beautiful car from him in Dec , and he was so helpful and professional. He made the whole transaction so easy and straightforward and went through every detail with me .
I’d give a 10 star rating instead of 5 if I could !
Excellent customer service .

Recently bought a car from Car City thanks to Keith and I couldn’t be happier. Keith was very helpful and professional. They also have a big selection to choose from, catering to everyone’s needs. Couldn’t recommend Car City enough!

Recently buy my new car from car City.staff members were all helpful ànd cooperating and special thanks to John as he's very professional and helpful at every stage.would highly recommend everyone to take their services.thanks once again car city

I bought a car from Ken Heaphy when he owned Newcastle West Autos Ltd for €20,900 in full. It had a mechanical failure 3 months later. Upon breaking down, it was towed by the warranty company, and went to a warranty mechanic.

The warranty that was given only covered €2.5k worth of repairs, and the warranty mechanic it went to said it needed to go to a manufacturer's garage. The repair was estimated at approximately €19.25k. When contacted for resolution, Ken referred to the warranty and contract. He didn't offer a temporary vehicle, replacement, repair or refund.

When goods are found to be faulty within 6 months of purchase it is assumed by law the fault was present at the time of purchase, and the responsibility falls to the seller.

This was supported by an independent assessor, who reviewed the vehicle and found that the damage was present at the time of sale, therefore the vehicle shouldn't have been sold to me in the first place. I had no choice as Ken did not offer support so I took legal action against Newcastle West Autos Ltd.

However, due to a clause in the contract saying both parties had to agree to go to arbitration, and as Ken never agreed this couldn't happen. It was a long, long road with a lot of time wasting, and no action to remedy the situation from Ken.

Until, 14 months after the car broke down, Ken offered to put €1.5k towards fixing the car, and €2.5k from the warranty company, however this was rejected due to it being impractical and unsustainable.

We continued to try to proceed to court but the letters bounced back in the post at Newcastle West Autos Ltd establishment and I found out he had moved here, whilst continuing to sell cars on DoneDeal from his previous business.

I'm down ~€30k, I'm here 23 months later without a resolution.

I held back from reviews as I want to resolve this. I have documented evidence of everything stated in this review. I'm merely sharing my experience and looking for resolution as it is completely unfair that I am at a significant loss after putting my trust in purchasing a vehicle from Ken.

This situation has taken almost two years from my life and my life savings. I have no idea how any business could do this. I should've never had to go through what I've been through in the last two years because of this nor should I be at such a significant loss.

This review is an overview of the situation. I have no comment towards Car City.

Bought a 2019 Nissan Micra from them in November 2022 and after some time the check engine light kept comming on. I brought it in, they fixed it then it came back on. Each time after that they would just turn the light off. I brought it to a Mechanic who scanned the car and said it was the CAT converter and that when it was scanned by car city they would have seen this also.. brought it in more than 3 times and they just turned it off knowing there was an issue. Asked them to permanently fix it last month and they told me the car is out of warranty (despite having a number of messages in my phone with dates and times telling them about the problem) not willing to offer a compromise or solution to help. Car cost over €12,000. Won't be dealing with them again.

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