John Carew Car Sales

Quality used cars at great prices.

Just bought a car from Alex last week, can honesty say I've had a brilliant experience Alex is fantastic at his job very professional and a lovely guy, and the car is absolutely amazing, we live an hour away but as we had such a lovely experience we have booked services and MOTS here, Nicola.

I dropped into Drive Redcar when I was considering getting a new car. After visiting a few other garages, I ended up coming back to speak to Ellis again. He was so patient with us and answered all of our questions. He really listened to what I wanted and needed out of a car and was considerate of the budget I had. Once I’d decided on a car, he went above and beyond with explaining the finance agreement and making sure I was getting what I really needed. Not even a week later, I drove out with my new car completely confident in my decision. This was the first car I’d gotten on finance and it was really daunting to begin with, but the guys at Drive Redcar (especially Ellis!) made the process seem a lot less terrifying.

Our sales executive at Drive Vauxhall Redcar was Alex Pearson. He was outstanding in his helpfulness and courtesy over several visits  in our coming to a decision to buy a low mileage Grandland. He took us through the whole considerable process with patience and humour without a hint of hassle or pressure. We are well satisfied. Bravo Alex!

Excellent contact & interactions from start to finish. Purchased the car of my choice & all was smooth. No pressure just really helpful, particularly Flynn. Thank you.

Posting on here as a concerned father, any parents out there that are thinking of helping their young daughters purchase a safe reliable and practical car, please do not go to Vauxhall Redcar. I was with her when she bought her first EV car to try and offer advice where and when I could, the staff were very good, very friendly and as you expect couldn't do enough for her, this was July 2023.
This is where the good service finished.
I haven't got the time or space on here to express our dissatisfaction with this dealership. The day she drove it off the forecourt it had a problem and we are still having problems today, in fact it is booked in again on March 17th. She has been passed from pillar to post, promised answers, told it is fixed etc etc. The staff either don't know, don't care or are simply unable to help due to bad management and training, this type of service is simply unacceptable.....21 months, how are these large companies allowed to get away with this type of service. This vehicle is prone to simply stopping, no warning, just simply shuts down and coasts to a stop, just look at any forum for other peoples experience, its there to see. It has happened once already to my daughter on a slip road in late 2023, still waiting for a satisfactory outcome, fault lights all over her dashboard and I have just found out she has been told it's safe to drive. My daughter drives up and down the A1 every single week, can you imagine if this happens whilst she is on one of those trips, every parents nightmare just waiting to happen right there, never mind who else could be involved in the potential accident.
We currently have approx 20 complaints of bad service, problems, poor communication, no communication, faults to name but a few (one a month almost) and it's still ongoing.
This car should be recalled or exchanged until Vauxhall rectify this long standing issue.
I have told all concerned that I will hold them responsible if anything happens to my daughter, and now I feel the need to tell everyone out there considering buying an Corsa E, do not buy one they are a hazard and the garage are incapable of fixing it.
We have now had to start official proceedings as we are so unhappy, even the CEO of Vauxhall has ignored my requests for answers.

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