I purchased a Ford Mondeo from Lyons of Limerick in January this year, and I couldn’t be happier with the experience. From the moment I reached out, Stephen the salesman was incredibly professional, knowledgeable, and genuinely helpful. He took the time to understand my needs and guided me through the entire process with ease.

The Mondeo itself has been an absolute pleasure to drive. It’s clear that Lyons of Limerick only deals in top-quality vehicles, as the car was in immaculate condition, both inside and out. The performance is smooth, and it’s packed with features that make every journey comfortable and enjoyable.

Stephen also went above and beyond to ensure that I was satisfied with my purchase, offering great after-sales support and checking in to make sure everything was going well. It’s rare to find such dedication and customer care these days.

If you’re in the market for a reliable vehicle and want to work with someone you can trust, I highly recommend getting in touch with Stephen. I couldn’t have asked for a better buying experience or a better car!

Had a small problem with my ford focus while travelling in ireland and sent them an email to see if they could just do a quick check on my car before travelling up to Dublin to catch ferry home and I was booked in for a check and waited in waiting room with tea and coffee and they fixed my problem in minutes and I was on my way and did not charge me fantastic service a credit to the ford group. Thank you.

Just off the phone with someone in Lyons.  Wanted to enquire about a timing belt kit and replacement for a volvo and I was just told that the service dept were very busy and I would have to call back about the price.  When I said I was only looking for a price for it I was told yes I can't give you a price because they are so busy for the next two weeks.  Asked when I could expect a call back on it, she was unsure but could be in the next few days and just shrugged it off because it left me without an option.  Not the type of customer service you expect from a main dealership.  I get the service dept are busy which no doubt they are but there really should be someone on the phone able to deal with a request such as this.  Connolly's in Galway had no issue getting a price right away over the phone and customer service streets ahead.  I'll be making the trip to Galway.

Organised 3 days in advance to view a jeep which they had valued at €33,000. When I arrived to view the jeep it wasn't even washed and interior wasn't clean either.  It was shown to be immaculate in the add on Done Deal but was all marks and dents. Also had nearly 10,000km extra on the clock than on the add. The chassis was starting to rust , the list goes on .

Maybe just a one off but fairly annoying after travelling 2 hours to view this jeep.

Review for Lyons Ford, Limerick

I purchased a 3-year-old Ford Transit Connect from Lyons Ford in October, and unfortunately, my experience with their after-sales service has been nothing short of appalling.

After a few weeks, a vibration developed in the gearbox. It took them three weeks to even arrange collection of the van for investigation. The van was eventually collected on November 8th, but I only got it back on January 14th—over two months to address a gearbox bearing issue!

During this time, I was left in the dark. Despite calling repeatedly for updates, I was promised callbacks that never happened. I eventually had to involve Paul, the salesman I purchased the van from, to intervene. Paul was helpful and did his best to assist, but when the updates stopped again, I tried contacting the owner of the company directly. I was told he would call me back, but, once again, no response.

When I finally got the van back, I discovered a mechanic’s magnetic tool tray under the bonnet, along with three bolts and two nuts that had not been refitted during the repair. This level of carelessness is unacceptable and raises serious safety concerns.

I have never experienced such poor after-sales service in my life. The lack of communication, the excessive delays, and the shoddy workmanship have left me extremely dissatisfied. I will never deal with Lyons Ford of Limerick again and would caution others to think twice before doing so.

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