Buying a Vehicle

Portman Business Park Lissue Industrial Estate, Unit 10/11 West, Moira Road, Lisburn

I've done the full monty at Phillip McCallen's. I did my CBT as a teenager, my full test, bought my first helmet and kit, and today I had the pleasure of doing a deal with Jason and driving home my brand new Triumph 765RS. On every occasion I've left a very happy, returning customer.

The showroom is immaculate and packed with bikes and going out for a spin on their demo bikes is a breeze. Sales staff (again big shout out to Jason) are all great folks and go the extra mile to get you sorted. Phillip is also a gent and is great to chat to.

I am delighted with my new bike and will continue to return to Phillip McCallen's in the future just as I have done over the years.

Bought a Street Triple from these guys last year and went back today and took the Speed Triple and SuperDuke demonstrators out. Big thanks to Davy and Joe, absolutely zero pressure but we’re happy to present and go through all of the options available while providing great craic. I’ll be sure to be changing soon 👌🏻

Collected my 1st brand new bike from Jason yesterday and couldn't be more impressed with the whole package. Great deal, great selection of bikes and gear. Jason made the process so easy and relaxed. The lady (never got her name) upstairs and sold me a jacket and boots was really helpful and no one was at all pushy in getting a deal done. Really impressed. No doubt I'll be back for servicing and a few extra bits and pieces in future. Will happily buy from again and again and again. Philip himself is a gent. Very pleased to say the least

Many many thanks to Marty, Phillip and the young guy in the workshop who were able to squeeze me in for a puncture repair today at extremely short notice even though the workshop was busy. Very much appreciated as the motorbike is my only means of transport and I would have been stuck until Wednesday otherwise! Fantastic customer service and very reasonable price. Thanks again!

Great selection if bikes and clothing. Servicing is very poor. I've had a bike in there on four occasions:

The first service on a 125 duke was fine.

Second service again fine except they scratched the frame and wheel somehow. They tried to deny it but I'd taken a little photo of it outside the shop before I left it in. They reluctantly fixed it and made a big deal of how good they were for doing so.

Third service with valve clearance, again, no issues, or so I thought, rode it to the NorthWest 200 a few days later and there was a little 125cc sized pop and it died. Stranded etc, not happy. After inspection they said the engine had basically blown up. One of the staff let slip that a valve had hit the cylinder head.  So I think a slightly too large shim on the adjustment was put in. Again, denials and "maybe you were going a little hard" from the owner, but he would get the engine replaced under warranty for free as a gesture of goodwill. Again, big deal made about it.

Sold it immediately and bought a nice reliable SV650.

Recently bought an 890 Duke which h has the head gasket oil leak. Left it in to be fixed, " Good news, I didn't have to replace the gasket I just used extra sealant!" Dunno why that was good news as the gasket is only £20 and I specified I wanted it replaced. Bit the oil leak was gone and so I sucked it up and left. I've just changed the oil and noticed its leaking worse than ever!

So in summary, buy a bike there, buy gear and parts there, but once you're out of warranty, give it a wide berth.

Phillip McCallen Motorcycles

2024 KTM 350 SX-F. Was £10149 Now £8399. Last 2024

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There is a 6 Month warranty available from this dealer. Get in touch to find out more.