2024 Volkswagen Grand California GRAND CALIFORNIA

Recently purchased a polo here from Cathal. Couldn’t recommend this dealership enough. They are quick, efficient and are great to keep you informed and up to date on the process. I will defiantly be coming back in the future!

Also visited the dealership to have a physical look at the new T-Cross. After looking around for 5-10 minutes i was finally approached by a agent and had a conversation about the car and finance options available. Long story short after leaving my details for a quote personally and even sending it via online submission I have not been contacted at all. I assume my money is not good enough. This was weeks ago. Compared to the Seat dealer that responded the next day to an inquiry. Cars might be good but the service seems to be lacking. Two stars since they at least pretended to listen, even if they had conflicting information compared to the online builder. Update: The sales person did contact me, and the information was sent in a timely manner, however when talking about buying a car after indicating that i would not like to wait 4 months to get it, the conversation became one sided where i had to fish for options and trying to find alternative options out of the agent, almost like it was clear he was instructed to contact me to comply and not viewed as a customer and help me..but perhaps the lack of "what can we do to help you find the car and here are options available at the moment, or if you visit the dealership we could show you what is available and what could be arranged after checking with our sister dealers" or similar response was expecting / asking too much effort when only going to be spending around 35k?. Black water has what seems to be multiple locations, so after spending 5 minutes online I found models listed online at their dealer in Black water Skibbereen. I will see if they respond in a different manner. All in all I assume they have many customers lining up to buy cars since the service provided does not indicate that they value me as a customer. I hope your experience with them will be different.

Excellent service from the sales team, even delivered my new car where I wanted it and threw in a few months tax!Update! Electrics went in the car and had to be towed to the workshop where it's been for two weeks now. No date on repairs, 70 cars ahead of mine in the queue for service. No communication from the service department and they NEVER return any phonecalls... Very disappointing for a new car!