We take our business of selling new and used cars and vans very seriously. Our intent is to give you a high quality buying experience every time you click in or visit in person. Whether you are interested in new Volkswagen car, used cars Cork, new or used Volkswagen vans or commercial vehicle, vehicle servicing or repair, body repairs, parts sales and car hire or van hire, we are geared to provide you with expert advice on your purchase decision. We will assist you in choosing the vehicle that best suits your needs and one that matches your budget.

Brought my car back for its first service since I purchased my vehicle, staff very friendly and professional. Couldn't fault the service department, special thanks to Anne and Ismael

Recently purchased my first Volkswagen. I seen an advert online for the car. I reached out to Blackwater Motors online and Tadhg Murphy from sales reached out to me. I came in to look at the car and took it for a test drive. Tadhg was very professional and understood what i was looking for from the beginning. After a few days i decided to purchase a 2017 Golf.  Tadgh kept me up to date on how the car was doing and let me know when it was ready to be collected. Car was spotless when i collected it. Tadhg brought me out to the car and showed me all the features that the car had and had plenty of time and never made any part of the buying process feel rushed. Will definately be returning again in the future. Would definately recommend calling into Tadhg if you are thinking of buying a car

I would give negative stars if it were possible. I drive a 2018 R-Line Automatic Tiguan with a DSG Gearbox. It started giving trouble a few months back with the message "Gear box in Emergency Mode" and I would lose 2,4,6 and reverse gearing. Quoted 2k to fix it by Blackwater after paying €150 for diagnostics ( even though I see in other countries there were recalls for this exact issue). In a VW that's less than 6 years old. This is a disgrace. The whole repair experience with Blackwater from start to finish was nothing short of infuriating. You get better service in McDonalds. They called both me and my husband on different occasions telling us different things. At one points we were told the car was ready and came to collect it. We were handed keys to the wrong car, then told they couldn't actually fix ours and it would now cost somewhere around 4k. When they eventually did fix it and I was due to collect it I asked them could they give it a clean to soften the blow of all the mix ups and inconveniences. When I came to collect, again I was directed to the wrong car and when they eventually brought my car out it was still filthy. There was even a stale smell in it that has not been there when we dropped it off. I wrote to the MD and the service tech, Alan. I didn't even get so much as a response. That is the level of care they give to their customers.  I will never set foot in Blackwater again and won't buy another VW either. if you want reliability and service steer well away.

Definetly will not be a return customer.. Customer service here is shocking. Bought a car back in may and nothing about buying the car was straight forward. I had to come back three times to get to view and purchase.. the first time it wasn't even there even though I had a test drive booked.. Then it was meant to be valeted and ready to go so if I was happy with how it drove I could purchase it there and tben.. It was given a quick wipe on the outside and the interior was beyond filthy so I had to walk away again..

When I eventually got the car then it needed a new key which had to be ordered and it was booked in to be coded for a couple of weeks later... I dropped it off and they didn't have the right key to do it when they phoned me later that day so it had to be booked in for another couple of weeks time...

I was also due a refund of the nct cost as it was due to be tested and was told I would get this refunded as they guarantee it will pass. I've given my bank details to the agent I was dealing with more than 3 times and never saw it..

Along with having to waste my annual leave and the amount of empty promises  they leave you with its a very disappointing and frustrating experience dealing with them.. I had noticed before I bought the car that there were a lot of bad reviews left here but I foolishly thought "they can't be that bad to deal with can they?" but I was sorely mistaken..

I am not surprised there are a number of poor reviews here. Beware, the aftercare service is appalling. Worst I have experienced. Purchased a brand new id4 from Blackwater in March 2023.  Have already had it back to them with issues twice. The 2nd time it took them almost a week to tow my car in. Despite me being on the phone to them numerous times that week I got a call when the tow company dropped it wondering why it was in! Clear lack of recording issues and communication amongst staff. Had my car for 2.5 weeks. We spent this time constantly chasing updates as they don’t call you and often don’t return calls. I collected my car last week. Asked for a written record of everything that was done. Still waiting for this and a refund from them for the rental car insurance. Would never again buy a car here and definitely wouldn’t recommend.

Blackwater Motors, Cork

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Blackwater Motors | Car Dealership Cork | DoneDeal

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