Audi A3 35 TDI 150HP S Tronic S Line (service Inc

Although I didn't buy it from them I've had my car serviced with Audi North Dublin since I got it. I have dealt with various different personnel in the service department over the 5 years but the last few times it has been Laura and the personal service is excellent - she always give an overview in advance of what the costs will be, doesn't try to hard sell me on extra services, organises a lift to my work when I drop the car, rings me with an update on progress and to run through the health check, makes sure the car is ready on time for when I get over to collect, follows up after the service to check is everything okay. Really efficient, professional and very personable. The way a good service expereice should be! I've never looked at buying a car from them but this positive experience in service would make me strongly consider it. Don't lose Laura - she's an important part of the total customer experience and a strong impact on potential sales!

Excellent service everything was explained step by step high recommendation doing deals whit this people ,big showroom ,grate location

Do not recommend for servicing. Brought my car for a service, supposed to be 1 day, they broke a part during the service and said they would need a week to wait for the part. Gave me back the car with a list of things that would need attention almost immediately (all costing a fortune) went to another Audi garage who confirmed there was no issues with the various things they had listed. Bizarre way to operate seem to just be money grabbing hoping people will be naïve enough to pay. Very rude woman working the service desk also, in desperate need of customer service training!