BMW 2 Series Active Tourer 225e Sport Active Tour

[This was all resolved well. I wish I hadn't had to whine on Google to get this outcome, but I have to say that the folks at Frank Keane followed up and took care of the problems. Kudos to them for that] Pay for a diagnosis at the Naas Road Branch (because they don't have a month of backlog). Call the Blackrock branch to book a service based on that diagnosis. Get told that the Naas Road estimate has no applicability to the Blackrock branch, so a new diagnosis (for money!) will be required. I wonder, have they heard of email?

The team in BMW blackrock are one of a kind. My experience with them was 10/10. I have nothing bad to say. The service team looked after me so well and all were so lovely. I will definitely be returning to them if I ever have any issues

Update 22/05/2025 : I was able to get a booking with FK after back&forth with BMW IE. FK team also gave me a call to explain the situation, acknowledged the issue and addressed my concerns. I'm satisfied at the moment, changing my 1 star to 2. Will be happy to make it 5 after the appointment. Very poor customer service. I've been ringing them from the last 2 months regarding recall on my car but everytime on the call they say you'll get a call back within a day or two but I never did. So frustrating.