BMW 5 Series 530e SE Saloon

I had an exceptional experience with BMW’s customer service following a recent product recall, and I felt compelled to share my gratitude. Donna, the customer service representative I interacted with, went absolutely above and beyond in every aspect of the process. From the moment I called, Donna was incredibly professional, patient, and attentive. She listened carefully to my concerns and took the time to explain the recall in detail, ensuring I understood the situation and the steps involved. What really impressed me was her proactive approach; she anticipated my needs, provided clear guidance on how to get my vehicle to the service center, and even followed up with me to make sure everything was moving smoothly. Her genuine care for my satisfaction and her ability to make a potentially stressful situation feel effortless truly set BMW’s customer service apart. Donna’s exceptional service not only resolved my issue efficiently but also made me feel valued as a customer. It’s rare to encounter customer service that exceeds expectations in such a meaningful way, and I can confidently say that Donna’s assistance has reinforced my loyalty to the BMW brand. Thank you, Donna, for your outstanding support!

The team in BMW blackrock are one of a kind. My experience with them was 10/10. I have nothing bad to say. The service team looked after me so well and all were so lovely. I will definitely be returning to them if I ever have any issues

I had an appointment to have the car checked and this is a routine thing but They didn't give me the test report. when I went to receive the car I noticed that my car tire was smashed and very damaged it seems that one of the customers does not have enough experience in driving so he hit the tire with something I met a video when I received the car and told them about this incident and they did not care about the matter and the carpenter named Keith spoke to me and told me we will fix the issue and he did not respond to my calls and messages for a month .. Despite that when my car was finished being checked my car battery died and no longer charged they completely ruined the car they do not have enough experience and they are butchers who only want money and do not care about anything else I advise no one to go there they are idiots