Ford Explorer the ALL New Ford Explorer -premium

Had my car in for a servicing. The receptionist kept me up to date while my car was in the garage which I really appreciated. My car was ready at the time specified. All staff I dealt with were professional and courteous. My car was immaculate upon collecting which was a lovely surprise! The company also send reminders when due for servicing etc. Would highly recommend Lyons of Limerick. Wonderful to deal with!

Recently bought a Ford Puma from this garage. I cannot fault the service I received from start to finish. Salesman was knowledgable, kind, genuine and professional. I really appreciated his input as a lady who doesn’t know too much about cars. I am really happy with my car and everything is going really well with it. I had a couple of questions re paperwork after I bought the car, I received all answers promptly. Finance aspect of the car was sorted very quickly too. Things were processed very quickly and I was driving my new car within a week from first looking. Wonderful, efficient garage. Thank you!

Just off the phone with someone in Lyons. Wanted to enquire about a timing belt kit and replacement for a volvo and I was just told that the service dept were very busy and I would have to call back about the price. When I said I was only looking for a price for it I was told yes I can't give you a price because they are so busy for the next two weeks. Asked when I could expect a call back on it, she was unsure but could be in the next few days and just shrugged it off because it left me without an option. Not the type of customer service you expect from a main dealership. I get the service dept are busy which no doubt they are but there really should be someone on the phone able to deal with a request such as this. Connolly's in Galway had no issue getting a price right away over the phone and customer service streets ahead. I'll be making the trip to Galway.