Volkswagen ID.3 Tech 58kwh 204BHP

I’m really really disappointed with the service I am receiving in regard to an issue with a car I purchased a month ago. I noticed a small issue the day I bought the car and I reported it straight away to one of the staff members. Went in to the dealership on the 14th of February to be told there was nothing wrong, clearly there was as the led taillights were not fully functional, the technicians didn’t even notice it, I had to show them myself. I was then informed I’d need a brand new unit as the light can’t be changed by itself and the whole taillight unit must be changed. I agreed to this and they ordered the part. Just a pointer this car came with an out of date NCT certificate so I had to pay 65 euro to book the NCT which it will now fail due to Blackwater motors incompetence. Anyway I went back in today as I got a call saying the part arrived. Took a day off work. Got up at 7am to be there for 8, waited the best part of 2 hours to be told that the part that came in was ALSO broken. Really just not good enough AT ALL. Very very disappointed. This company does not care about you once they have your money. I paid 30000 euro for my car of my own CASH. And this is how this company treats me as a customer.

Brought my golf to Forge Hill for my second service as part of my service pack with VW this morning. I was contacted at 12.30 by email to say one tyre wasnt thread legal and advised changing all 4 and alignment. With NCT due I authorised and was told approximately 1-2hrs to complete. I was there two hrs later and it still wasn’t ready. It was ready after another hour. I would have been waiting another hour if I wanted it washed so I declined. €513.90 in total. Invoice was emailed to me before I left. Lauren on reception was pleasant. However, the amount of people walking around aimlessly is astounding. I drove home and discovered that car manual book, insurance cert and log book was missing from my glove box. I phoned immediately and someone said they’d get back to me. They did and said they had these items and would bring them to my home. A young lad dropped it to my house. Offered no explanation or apology. Service book was not in the folder and he said they’d just use laptops for that now and don’t stamp the service book anymore. Ridiculous. Extremely poor aftercare ‘service’. And I found the missing book and documents very strange considering they don’t stamp anything anymore. Won’t be back. Slow and very expensive. J L.

I had my yearly car service done today and I am totally disappointed. They offered a complementary car wash and I also requested twice that the car wash to be done. Despite this, they did not do the car wash giving lame excuse of under staffing. This happened twice with me. It is very unpleasant to see your car delivered without a basic wash after paying a huge amount on servicing. Hope this reaches the right team and they work on better servicing.