Volkswagen ID.4 77kwh 204HP Business

Brought my car back for its first service since I purchased my vehicle, staff very friendly and professional. Couldn't fault the service department, special thanks to Anne and Ismael

I had my yearly car service done today and I am totally disappointed. They offered a complementary car wash and I also requested twice that the car wash to be done. Despite this, they did not do the car wash giving lame excuse of under staffing. This happened twice with me. It is very unpleasant to see your car delivered without a basic wash after paying a huge amount on servicing. Hope this reaches the right team and they work on better servicing.

I visited this dealership on Saturday 18.01.25 and the service I received was unprofessional and rude. I made an appointment with Neil to view a car and query about a few cars on site and when we arrived to view the car in my opinion this car should have never been shown to a customer in the state that it was in. There was an odour from the inside of the car. The car was filthy inside and outside, you could feel dirt and grime when you touched the steering wheel, the car itself was in poor condition it had not been serviced, the brake pads and brake discs were completely worn, you could hear the timing belt was extremely worn and the tyres were bald. This car was not safe to be out on the road and should have never been released to a customer so we returned promptly with the aim of viewing other cars we had seen outside that were in better condition. Upon our return to the dealership the sales person whom we had an appointment with was now in a meeting with different customers. We stood there with the keys for over 10 minutes while other sales personal and managers stared at us and never once approached us. We ended up having to approach the receptionist for assistance who apologized profusely for the poor service we had received but unfortunately couldn't find some-one to assist us even though there were sales staff with no customers, she explained they had customers out on test drives awaiting their return so they couldn't deal with another customer yet. Clearly this did not apply to us maybe the 25K plus we were spending was not enough for this dealership. We ended up handing the keys back to the receptionist and left. The whole encounter was unprofessional and unpleasant from the start. Terrible customer service from sales person and their managers onsite who clearly watched this unfold. Having dealt with Blackwater Motors Fermoy before, this dealership is nowhere near as professional. Would not recommend dealing with this dealership if their sales service is this poor. I can only imagine what their aftermarket sales service would be like. After now reading reviews for this dealership I am glad I didn't purchase a vehicle from here.