Volkswagen Tiguan 2.0tdi 120BHP Life

Brought my car back for its first service since I purchased my vehicle, staff very friendly and professional. Couldn't fault the service department, special thanks to Anne and Ismael

My wife and I dealt with Tadhg Murphy when we were looking at an ID5. Tadhg was interested in what we wanted and really helped us on the day we went to the showroom. He followed up via email with all of the items that I requested. He was very efficient and more than courteous. I have dealt with numerous sales people but can say that Tadhg is one that I would 100% recommend. I have had various dealings with Blackwater motors through sales enquiries and then services and they have been excellent. Other dealerships could learn a lot about customer service from Blackwater motors.

Also visited the dealership to have a physical look at the new T-Cross. After looking around for 5-10 minutes i was finally approached by a agent and had a conversation about the car and finance options available. Long story short after leaving my details for a quote personally and even sending it via online submission I have not been contacted at all. I assume my money is not good enough. This was weeks ago. Compared to the Seat dealer that responded the next day to an inquiry. Cars might be good but the service seems to be lacking. Two stars since they at least pretended to listen, even if they had conflicting information compared to the online builder. Update: The sales person did contact me, and the information was sent in a timely manner, however when talking about buying a car after indicating that i would not like to wait 4 months to get it, the conversation became one sided where i had to fish for options and trying to find alternative options out of the agent, almost like it was clear he was instructed to contact me to comply and not viewed as a customer and help me..but perhaps the lack of "what can we do to help you find the car and here are options available at the moment, or if you visit the dealership we could show you what is available and what could be arranged after checking with our sister dealers" or similar response was expecting / asking too much effort when only going to be spending around 35k?. Black water has what seems to be multiple locations, so after spending 5 minutes online I found models listed online at their dealer in Black water Skibbereen. I will see if they respond in a different manner. All in all I assume they have many customers lining up to buy cars since the service provided does not indicate that they value me as a customer. I hope your experience with them will be different.