Volkswagen Touareg 3.0ti 4motion 286BHP R-line

My wife and I dealt with Tadhg Murphy when we were looking at an ID5. Tadhg was interested in what we wanted and really helped us on the day we went to the showroom. He followed up via email with all of the items that I requested. He was very efficient and more than courteous. I have dealt with numerous sales people but can say that Tadhg is one that I would 100% recommend. I have had various dealings with Blackwater motors through sales enquiries and then services and they have been excellent. Other dealerships could learn a lot about customer service from Blackwater motors.

Brought my car back for its first service since I purchased my vehicle, staff very friendly and professional. Couldn't fault the service department, special thanks to Anne and Ismael

I would give negative stars if it were possible. I drive a 2018 R-Line Automatic Tiguan with a DSG Gearbox. It started giving trouble a few months back with the message "Gear box in Emergency Mode" and I would lose 2,4,6 and reverse gearing. Quoted 2k to fix it by Blackwater after paying €150 for diagnostics ( even though I see in other countries there were recalls for this exact issue). In a VW that's less than 6 years old. This is a disgrace. The whole repair experience with Blackwater from start to finish was nothing short of infuriating. You get better service in McDonalds. They called both me and my husband on different occasions telling us different things. At one points we were told the car was ready and came to collect it. We were handed keys to the wrong car, then told they couldn't actually fix ours and it would now cost somewhere around 4k. When they eventually did fix it and I was due to collect it I asked them could they give it a clean to soften the blow of all the mix ups and inconveniences. When I came to collect, again I was directed to the wrong car and when they eventually brought my car out it was still filthy. There was even a stale smell in it that has not been there when we dropped it off. I wrote to the MD and the service tech, Alan. I didn't even get so much as a response. That is the level of care they give to their customers. I will never set foot in Blackwater again and won't buy another VW either. if you want reliability and service steer well away.