Volkswagen Touareg R 3.0 Tfsi Phev 462BHP IN Matt

Brought my car back for its first service since I purchased my vehicle, staff very friendly and professional. Couldn't fault the service department, special thanks to Anne and Ismael

Recently purchased my first Volkswagen. I seen an advert online for the car. I reached out to Blackwater Motors online and Tadhg Murphy from sales reached out to me. I came in to look at the car and took it for a test drive. Tadhg was very professional and understood what i was looking for from the beginning. After a few days i decided to purchase a 2017 Golf. Tadgh kept me up to date on how the car was doing and let me know when it was ready to be collected. Car was spotless when i collected it. Tadhg brought me out to the car and showed me all the features that the car had and had plenty of time and never made any part of the buying process feel rushed. Will definately be returning again in the future. Would definately recommend calling into Tadhg if you are thinking of buying a car

I would give negative stars if it were possible. I drive a 2018 R-Line Automatic Tiguan with a DSG Gearbox. It started giving trouble a few months back with the message "Gear box in Emergency Mode" and I would lose 2,4,6 and reverse gearing. Quoted 2k to fix it by Blackwater after paying €150 for diagnostics ( even though I see in other countries there were recalls for this exact issue). In a VW that's less than 6 years old. This is a disgrace. The whole repair experience with Blackwater from start to finish was nothing short of infuriating. You get better service in McDonalds. They called both me and my husband on different occasions telling us different things. At one points we were told the car was ready and came to collect it. We were handed keys to the wrong car, then told they couldn't actually fix ours and it would now cost somewhere around 4k. When they eventually did fix it and I was due to collect it I asked them could they give it a clean to soften the blow of all the mix ups and inconveniences. When I came to collect, again I was directed to the wrong car and when they eventually brought my car out it was still filthy. There was even a stale smell in it that has not been there when we dropped it off. I wrote to the MD and the service tech, Alan. I didn't even get so much as a response. That is the level of care they give to their customers. I will never set foot in Blackwater again and won't buy another VW either. if you want reliability and service steer well away.