Although I didn't buy it from them I've had my car serviced with Audi North Dublin since I got it.  I have dealt with various different personnel in the service department over the 5 years but the last few times it has been Laura and the personal service is excellent - she always give an overview in advance of what the costs will be, doesn't try to hard sell me on extra services, organises a lift to my work when I drop the car,  rings me with an update on progress and to run through the health check, makes sure the car is ready on time for when I get over to collect, follows up after the service to check is everything okay.  Really efficient, professional and very personable. The way a good service expereice should be!   I've never looked at buying a car from them but this positive experience in service would make me strongly consider it.
Don't lose Laura - she's an important part of the total customer experience and a strong impact on potential sales!

Excellent service everything was explained  step by step high  recommendation doing  deals whit this people ,big showroom ,grate location

Do not recommend for servicing. Brought my car for a service, supposed to be 1 day, they broke a part during the service and said they would need a week to wait for the part. Gave me back the car with a list of things that would need attention almost immediately (all costing a fortune) went to another Audi garage who confirmed there was no issues with the various things they had listed. Bizarre way to operate seem to just be money grabbing hoping people will be naïve enough to pay. Very rude woman working the service desk also, in desperate need of customer service training!

Do yourself a favour DONT use this company. BRING YOUR HARD EARNED MONEY TO A GARAGE THAT WILL APPRECIATE YOU AND YOUR MONEY.
I purchased a car here November 23. There was a few hiccups nothing to get annoyed over, then clearly being a nice understanding customer turns into an automatic door mat because the service went to pieces pretty quickly ... I was messed around unbelievably in the summer and when they took my car to eventually put right the issues I'd purchased the car with my car was damaged 💔  I didn't notice it when I collected coz it was lashing rain, I what's apped the service manager the next morning with photos, asked him to find out who drove my car and he said he would, never heard back, was in contact again in October and there was an "email" sent to him and a "note" left on his desk, here we are just about to enter 2025 and NO CONTACT from anybody.

I recently took my Audi to Audi North Dublin for a service on 02.08.2024, and I am extremely disappointed with the outcome. Since the service, my vehicle has developed several issues that were not present before:

1.	Damaged Windshield Nozzles: Both nozzles for the windshield cleaning system were broken during the service, leaving the system unusable.
2.	Oil Leakage: After the service, my car started showing a low oil warning, and I discovered oil leaking from the vehicle. This problem only started after the service was performed.

Before this service, my car was in perfect condition with no issues at all. The fact that these problems arose immediately after a routine service is unacceptable. I expected much better from Audi North Dublin, but this experience has severely undermined my trust in their services. I strongly recommend others to be cautious when servicing their vehicles here.

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