Your leading North Dublin Volkswagen dealer. We are situated in the Airside Motor Park, Swords, Co. Dublin.

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I rang the part department in Joe Duffy Volkswagen today, the driver side wing mirror just happened to fall out and smash in the driveway. The gentleman was a legend, not only was the mirror in stock but a lovely lad also installed the mirror for me. Not a word of a lie, I live about 5km from the garage, within 45 minutes of me calling, I was driving away with a new wing mirror in my wife's car. I’m not a person to do reviews but I felt these guys deserved a mention. Tremendous stuff altogether. Thanks again, Fran.

Let me share my experience and feedback:

Appointment:  Good! 😊
Quotation for service: Good!😊
Customer service: Excellent!
Delivery time: One day delayed but it's okay!
Replacement vehicle: Yes, provided!
Satisfaction: Bad 😞😞😞

I apologize for writing this here, but I wanted to provide feedback to help improve your services in the future. Recently, I brought my VW ID.4 in for a software upgrade and to address a recurring issue (Error drive system: Please Visit Workshop) that has been present since I purchased the car in 2021. I understand that the software upgrade took an extra day to complete, which was agreed upon in advance. When I picked up the car, I confirmed with the service technician that the error would not occur again, and he assured me that it wouldn't happen for at least the next two years. However, shortly after leaving the dealership and driving near the airport, the same error message appeared on the display, causing me to panic and pull over.

I contacted the dealership and spoke to the service engineer, who agreed to arrange for the error to be fixed the next day, but unfortunately, nothing happened after that. Additionally, the rear camera was not upgraded, and it was not working properly, which left me feeling extremely disappointed. The dealership informed me that they could not fix the rear camera and that I would need to take a day off to have it fixed elsewhere. I was frustrated that they did not inform me of this before returning the car to me, especially after testing it. Would be happy if the corresponding team sort this out please.

In the event that this error continues to occur, my next course of action would be to sell the car. And a Big No to Volkswagen in my life.

PCP aftercare is a disgrace. Only interested in making sure you trade up. Salesman was extremely unprofessional. Kept knocking down the price of the new car not listening to me that it didn't meet my requirements. Then said he'd check if he could get something suitable to my needs and would call me back.No call back, next thing I knew the full balance was taken out of my account. Will never give this company my business again.

After-sales service is incredibly disappointing. I purchased a VW ID.4 and was assured that the car was in perfect condition. However, after taking delivery, I discovered there was no washer fluid, the bonnet wouldn't open, and the charging point door opened while driving due to a broken clip. Additionally, there was rubbish under the panel in the boot area.

It’s clear the car wasn’t properly inspected before being sold to us, and it took weeks for the service department to return our calls. After multiple visits, they’ve ordered the wrong parts, and we now have to return the car for the third time to address issues that should have been resolved initially.

There is clearly a lack of organization and proper processes in place. I expect more from a premium car dealer. I am currently in the market for a second VW vehicle but have decided to reach out to a different VW dealer based on this experience.

I also recommend that your sales manager improve their communication skills. The level of service I received felt more akin to a shady second-hand dealer than a premium brand.

Arrived at 12.53pm to buy an oil filter. Was told the individual responsible for after sales had just gone home and I missed him. After sales does not close until 1pm on a Saturday. When I questioned it further with the receptionist and whether someone else could just get the filter I was told the door was locked and no one else had the key. This is the final straw on my end dealing with Volkswagen in general, the cars are good but the staff are absolutely horrendous to deal with. Not only do the franchises refuse to work together, within each franchise itself the staff refuse to work together. If you tell your customers you, Volkswagen after sales, close at 1pm then we as customers expect that and don’t care if the appointed member of staff decided to go home early. If any business makes it difficult for their customers to give them money then naturally it will result in regression of turnover. This is an example of such.

Joe Duffy Volkswagen (Swords)

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There is a 1 Year warranty available from this dealer. Get in touch to find out more.

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There is a 3 Year warranty available from this dealer. Get in touch to find out more.

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Joe Duffy Volkswagen (Swords)

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